Terms And Conditions

Terms and Conditions

Last Updated: 13 March 2024

1. Overview and General Information

1.1. The website slottio.com (referred to as “the Website”, “we”, “us”, “our”, or “the Company”).

1.2. The Company operates under an official gaming licence.

1.3. These Terms and Conditions (“Terms”), along with any related policies and specific rules for particular betting or gaming products, govern your use of the services and games ("Software" or "Games") provided via the Website. This includes any platforms, URLs, mobile apps, or other related services licensed or owned by the Company ("Services"). References to "you", "your", "user", "customer", or "player" apply to any person accessing or interacting with the Website or its Services, whether as a visitor or registered user.

1.4. By accessing, using, or registering on any part of our Website or associated platforms, you agree to comply with these Terms in full.

1.5. If you do not accept these Terms, you should not use or access the Website or its Services.

1.6. We reserve the right to amend these Terms at our discretion, including to reflect changes in law or regulatory requirements. The latest version will always be accessible on the Website. Your continued use of the Website after updates are published constitutes your acceptance of the revised Terms.

1.7. Any game-specific rules, guidelines, or additional conditions published on our Website or linked pages are incorporated into these Terms by reference.

2. License to Use and Intellectual Property Rights

2.1. We grant you a personal, non-exclusive, non-transferable right to access and use the Website and the associated Software strictly for personal, non-commercial purposes on a compatible device.

2.2. All intellectual property rights in the Website, its structure, content, Software, and Services are owned solely by us or our licensors. You are strictly prohibited from copying, modifying, distributing, reverse engineering, or otherwise exploiting any part of the Website or Software in breach of applicable intellectual property laws.

2.3. Except where rights are expressly granted to you under these Terms, all rights remain with the Company. Any unauthorised use may result in liability for damages, and you are required to notify us immediately if you become aware of any unauthorised usage.

2.4. The Company retains all proprietary rights not explicitly conferred by these Terms. You agree to compensate us for any losses or expenses arising from your unauthorised use of the Software, Website, or Services.

3. Account Creation and Use

3.1. Legal Eligibility

3.1.1. The term "Account" refers to the personal profile you create upon registering on the Website and agreeing to these Terms. By registering, you confirm that you are at least 18 years old or of the legal age required in your jurisdiction to participate in gambling activities.

3.1.2. Residents or persons accessing the Website from specific countries — including but not limited to the USA, Netherlands, France, UK, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, territories in the Dutch West Indies, FATF blacklisted regions, and other restricted jurisdictions — are not permitted to register or use the Services. We may restrict access from additional territories at our discretion.

3.2. Creating Your Account

3.2.1. You must register an Account to participate in betting, gaming, or depositing real money.

3.2.2. During registration, you must provide complete, accurate, and up-to-date information including your email, phone number, and a secure password.

3.2.3. Your Account must be registered under your real name. The Company may verify your identity at any time. Any changes to your data must be requested through customer support and may be permitted only under specific conditions.

3.2.4. Your login credentials are confidential and must not be shared. We are not liable for losses or issues resulting from third-party access caused by your disclosure of login details. We will never request your password.

3.2.5. Employees of the Company, its service providers, affiliates, and their immediate family members are prohibited from opening an Account. Breach of this rule may result in account termination and forfeiture of any winnings.

3.2.6. Your Account, along with its associated balances and rights, is strictly non-transferable. Any attempt to sell, assign, or pledge your Account to others is prohibited.

3.3. Account Security and Issues

3.3.1. Keep your login information secure. If you forget your password, you can reset it via the “Forgot Password” feature.

3.3.2. Notify us immediately if you suspect that your credentials have been compromised or if you observe any suspicious behaviour.

3.3.3. We reserve the right to void bets or transactions if:

You or your associates might influence an event’s outcome.
Our rules are circumvented.
Fraud, collusion, or technical manipulation is involved.
The odds were influenced by public announcements.
Bets were placed during technical malfunctions or human errors.

3.3.4. If your Account is closed or suspended for any reason, we may also deactivate any related Accounts and cancel any associated bets or transactions.

3.3.5. For enhanced security, we may offer two-factor authentication (2FA). You remain responsible for safeguarding your Account credentials.

3.4. Registration Declarations

By registering, you confirm that:

You meet the legal age requirement.
You are using the Website solely for personal enjoyment.
You are playing on your own behalf, not for others.
You are not accessing from any restricted region.
All information provided is accurate and current.
You will declare any gambling winnings to tax authorities as required.
All deposited funds are legally sourced.
You accept the financial risks associated with gambling.
You will not engage in fraudulent activities.
Only payment methods registered in your name will be used.
You will not employ VPNs or proxies to conceal your location.
You will maintain respectful behaviour in any communication channels.

3.5. Closing Your Account

3.5.1. You may request to close your Account at any time by contacting customer support, provided all bets are settled.

3.5.2. A permanent closure request entails a 30-day period before the Account can be reactivated.

3.5.3. Refunds of balances upon closure are subject to our discretion.

3.5.4. We may terminate an Account at any time without prior notice, refunding the remaining withdrawable balance.

3.5.5. Bonuses not used within one month of issue may be removed.

3.5.6. In cases of fraud, we reserve the right to freeze withdrawals and suspend the Account.

3.5.7. Accounts deemed to be engaged in “bonus abuse” may be closed, with bonuses and winnings voided.

4. Deposits

4.1. To play with real money, you must first fund your Account using one of the approved payment options listed on the Website. Each deposit confirms that the funds are your own and not sourced from illegal activity. We may request proof of the funds' origin where necessary.

4.2. Deposits can be made in various currencies, depending on your registered country and selected preferences. Available currency options will be displayed at the time of deposit.

4.3. We are not a banking institution and do not pay interest on deposits or balances. Deposited funds are not insured under any financial protection scheme.

4.4. All deposits, wagers, and payouts are processed in the currency linked to your Account.

4.5. We reserve the right to impose minimum or maximum deposit amounts per transaction, day, or other period, which may vary by payment method or Account status.

4.6. Deposited amounts will reflect in your Account once processing is complete. Processing times vary depending on the payment provider.

4.7. Only payment methods registered in your name are permitted. Deposits from third-party accounts may be deemed invalid, and any winnings derived from such deposits may be forfeited.

4.8. If funds are mistakenly credited to your Account, you must notify us immediately. Failing to do so may lead to voided bets and cancellation of winnings.

4.9. Deposits should solely be for engaging in gameplay. Using your Account for other purposes may result in cancellation of deposits, deduction of fees, or closure of the Account.

4.10. You are responsible for keeping your payment details updated, especially in cases of lost or stolen cards or suspected fraud.

4.11. Chargebacks, reversals, or cancellations of payments are strictly prohibited. You are liable for any costs we incur due to such actions.

4.12. We are not responsible for any changes in account balance due to currency conversion rates.

4.13. Deposits may be processed directly by us or through authorised third-party processors.

4.14. For cryptocurrency deposits, ensure you use the current wallet address provided by us. Using outdated wallet details without confirmation from customer support may result in lost funds, which we are not responsible for.

5. Bets

5.1. You can only place bets with available funds in your Account.

5.2. If your balance is insufficient, your bet will not be accepted.

5.3. Betting limits, including minimum and maximum stakes, may be imposed at our discretion and will be clearly displayed during gameplay.

5.4. It is your responsibility to understand the rules of each game before placing bets. We are not responsible for losses due to misunderstandings or user error.

5.5. You bear full responsibility for any gambling losses and cannot hold us or any associated parties liable.

5.6. Winnings will be credited to your Account and may be used for further play or withdrawn, subject to our withdrawal policy.

5.7. There is a maximum daily win limit of €100,000 (or equivalent in other currencies). Any winnings above this cap will be adjusted to comply with this limit.

6. Withdrawals

6.1. Before making your first withdrawal, you may need to provide identification documents as part of our KYC checks. Additional verification steps may apply depending on the payment method.

6.2. We may adjust the maximum withdrawal amounts per transaction or payment method without prior notice.

6.3. Withdrawals will only be processed after any applicable wagering requirements have been met.

6.4. Bonus funds and amounts linked to incomplete games cannot be withdrawn.

6.5. If your total betting activity is less than your last deposit, we may decline the withdrawal request. At least one full wager of the deposit amount is typically required.

6.6. Withdrawal requests are processed within three (3) banking days, though processing time can be longer due to verification or external factors like bank holidays.

6.7. Withdrawals cannot exceed the current available balance in your Account.

6.8. If you or we cancel a withdrawal request, the funds will return to your Account balance. We are not responsible for any subsequent use of these funds.

6.9. Real money used in gameplay is deducted immediately; therefore, we do not offer refunds for played games.

6.10. Only one pending withdrawal per payment method is allowed at a time. You may also be limited to one withdrawal request per 24 hours.

6.11. If we mistakenly credit your Account with funds not rightfully yours, these must be returned. If withdrawn, the amount constitutes a recoverable debt to us.

6.12. The minimum withdrawal amount is €100 (or equivalent) for both bank and crypto/E-wallet transactions.

6.13. Withdrawal limits apply: €1,000 per day, and €2,000 per week (or currency equivalents).

6.14. By playing games, you acknowledge that funds spent are consumed immediately, and no refunds or retrospective cancellations are offered.

7. Bonuses

7.1. From time to time, we may offer bonuses or promotions, each with specific terms that you must agree to before participation.

7.2. If a bonus is forfeited or removed, it cannot be reinstated.

7.3. We may revoke bonuses from inactive accounts.

7.4. You may be required to wager part of your deposit before using any bonus funds.

7.5. Some promotions impose restrictions on withdrawals of bonus-related winnings until wagering requirements are met.

7.6. Certain games are excluded from play with active bonuses. The list of restricted games is detailed on the Website and within the promotion terms.

7.7. Event winners are determined based on official outcomes at the time of event settlement.

7.8. Non-deposit bonuses typically have maximum win limits of €100 or twice the bonus value, whichever is greater.

7.9. Only one bonus may be active at any time, and buying bonus features within games while a bonus is active is prohibited.

7.10. Bonus winnings are capped at ten times the original bonus value.

7.11. Bonus abuse, including multiple account creation or circumventing wagering rules, may result in account suspension and forfeiture of funds.

7.12. Sports and live casino bonuses have specific usage limitations and minimum odds requirements.

7.13. The maximum bet allowed while wagering a bonus is €2. Bets above this limit may result in bonus forfeiture.

8. KYC (Know Your Customer)

8.1. We adhere to strict Know Your Customer (KYC) practices to prevent fraud, money laundering, and other illicit activities by verifying our users' identities and financial sources.

8.2. At any point, we may request documentation to confirm your identity, age, and residency.

8.3. Access to certain services, including deposits and withdrawals, may be restricted until your identity has been sufficiently verified, in accordance with legal and regulatory obligations.

8.4. We apply a risk-based approach to customer verification, which includes:

Simplified Due Diligence (SDD): For low-risk activities below certain thresholds.
Customer Due Diligence (CDD): Standard verification for most players.
Enhanced Due Diligence (EDD): For higher-risk situations, substantial transactions, or when suspicious activity is detected.

8.5. Users who deposit more than €2,000 (or equivalent), request withdrawals, or exhibit suspicious behaviour must complete a full KYC verification.

8.6. KYC verification may require:

A valid government-issued photo ID (front and back).
A selfie holding the ID.
A recent utility bill or bank statement for address verification.
Proof of source of funds (e.g., a photo of the payment card used).
Additional documents if required for compliance with anti-money laundering laws.

We typically process KYC documents within 48 hours.

9. Prohibited Conduct and Misuse

9.1. The following activities are strictly forbidden on the Website:

Submitting false or incomplete KYC documentation.
Using another individual’s identity or payment methods.
Failing to clarify suspicious account activities when requested.
Exploiting the Website for fraudulent or unethical purposes.
Participating in money laundering or using illicit funds for gambling.
Colluding with others to manipulate game outcomes.
Using automated systems or tools to gain unfair advantages.
Disrupting the Website's operations via hacking, spamming, or similar actions.
Using the Website for purposes other than personal entertainment.
Selling, transferring, or trading Accounts.
Benefiting from software glitches or bugs.
Issuing chargebacks or payment reversals.
Engaging in bonus or promotion abuse.
Maintaining multiple accounts (multi-accounting).
Accessing the Website while underage.
Violating any policy, AML guideline, or specific game rules.

9.2. If we suspect or detect prohibited behaviour, we may void your bets, suspend or close your Account, withhold payments, and report the matter to the relevant authorities.

10. Software or Technical Errors

10.1. Any bets placed during system errors, malfunctions, or software glitches are void. It is your responsibility to report any issues immediately.

10.2. If we inadvertently accept bets at odds that differ significantly from the market due to errors, we reserve the right to cancel such bets.

10.3. Overpayments or incorrect credits will be recovered by adjusting your Account balance. If insufficient funds remain, we may pursue the outstanding amounts directly.

10.4. We are not liable for downtime, server issues, or technical disruptions during gameplay. Refunds for such incidents are solely at our discretion.

11. Limitation of Liability

11.1. Accessing the Website and participating in games is entirely at your own risk.

11.2. We make no warranty that the Software or Services will:

Serve your specific purposes.
Be error-free.
Operate without interruptions.

11.3. We are not responsible for any loss or damage — direct or indirect — resulting from your use of the Website or its content.

11.4. We may void bets where errors, including pricing or technical faults, have occurred.

11.5. You agree to indemnify us against any costs, claims, or losses resulting from your use of the Website.

11.6. We are not liable for delays or failures caused by events beyond our control, including natural disasters, wars, or internet disruptions.

11.7. Our total liability to you is capped at the lesser of €500 (or equivalent) or the total value of bets placed in the event giving rise to the liability.

12. Responsible Gaming and Self-Exclusion

12.1. Gambling should be a form of entertainment, not a financial strategy. If you feel your gambling is becoming problematic, you can request self-exclusion by contacting support via your registered email.

12.2. Self-exclusion prevents access to your Account and any further play during the exclusion period.

12.3. While self-excluded, you cannot deposit or withdraw funds, and bets placed before exclusion will still be settled.

12.4. By initiating self-exclusion, you agree not to open new accounts or attempt to circumvent the restriction.

12.5. We are not liable for any losses incurred if you breach self-exclusion terms.

13. Privacy Policy

13.1. This section outlines how we collect, process, store, and protect your personal data when you use the Website, any affiliated pages, apps, or services.

13.2. We are committed to safeguarding your data and processing it in line with relevant data protection laws and the principles outlined here.

13.3. Information We Collect:

Full name
Email address
Preferences provided by you
Date of birth
Country of citizenship
Residential address
Identification numbers
Government-issued identification
Geolocation data
Device details
IP address

13.4. How We Collect Your Data:

During Account registration
Through communication with our support teams
Via your interactions with the Website and its services

13.5. Why We Collect Your Data:

To perform identity verification and KYC checks
To manage marketing subscriptions
To process your membership and access to the Website
To improve our products and services
To protect the integrity and security of your Account
To maintain accurate records
To enhance your user experience
To send promotional offers (when consented)
For aggregated analytical reporting
To handle service requests or inquiries
To ensure compliance with legal and regulatory obligations
To investigate suspicious activities
To manage legal claims or job applications

13.6. Failure to provide necessary personal data may limit or prevent access to certain services.

13.7. By registering or using the Website, you consent to the collection and use of your personal data in accordance with this policy.

13.8. You may request the deletion of your data when retention is no longer legally required. Such requests should be made via email and are subject to any legal retention obligations we must follow.

14. Communication

14.1. All formal communications to us under these Terms should be sent via the customer support form on the Website or via the provided email address.

14.2. Unless otherwise specified, we will communicate with you via the Website, email, or other contact information linked to your Account.

14.3. All official communications must be in English and sent from your registered email.

14.4. We may send marketing communications related to offers and promotions, which you can opt out of at any time by contacting support.

15. Complaints

15.1. If you have a complaint about any aspect of the Website or your experience, please contact our support team via live chat or email.

15.2. We may record all communications related to complaints for quality and resolution purposes.

15.3. We aim to resolve complaints within two weeks of receipt. Complex issues may take longer, but we will update you within eight weeks if more time is needed.

15.4. You must:

Report disputes about game outcomes within 7 calendar days.
Report other disputes (e.g., payments, account actions) within one month.
Escalate unresolved disputes via independent mediation or court within 365 days.

15.5. Complaints are personal and non-transferable.

15.6. If unresolved via live chat, you may escalate your complaint via email within 7 days of the event.

15.7. We aim to resolve email complaints within 60 business days, subject to possible extensions if additional investigation or information is required.

15.8. You must provide complete and accurate information when submitting a complaint.

15.9. For disputes over sports events, only official results will be considered.

15.10. For disputes over game outcomes, the Company’s system records will be final.

15.11. We commit to:

Not transferring your claims or related rights.
Attempting mediation for unresolved complaints.
Referring disputes to independent resolution bodies when needed.

16. External Links

16.1. The Website may contain links to third-party sites over which we have no control. These links are provided for your convenience and do not imply endorsement.

16.2. We are not responsible for the content, accuracy, or availability of any external sites linked from the Website. We recommend reviewing their privacy policies and terms of use before engaging.

17. Crashed or Aborted Games & Irregularities

17.1. Criminal Activity: We reserve the right to close accounts and report any suspected criminal activity, including money laundering or fraud, to the relevant authorities. Associated funds may be forfeited.

17.2. Collusion and Cheating: Accounts engaged in collusion, unfair advantages, or cheating will be disabled, and balances may be confiscated. This includes chip dumping, soft playing, and sharing confidential game data.

17.3. Fraudulent Conduct: Use of VPNs, proxies, or third-party betting, and any other deceptive practices, will result in account suspension, fund forfeiture, and possible legal action.

18. Additional Provisions

18.1. Governing Law: These Terms are governed by the laws of Curaçao. Any disputes will be subject to the exclusive jurisdiction of the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and Bonaire, Sint Eustatius and Saba.

18.2. Language: In case of discrepancies between language versions of these Terms, the English version will prevail.

18.3. Entire Agreement: These Terms represent the full agreement between you and the Company.

18.4. Relationship: Nothing in these Terms creates a partnership or joint venture between you and us.

18.5. Severability: If any part of these Terms is found invalid, the remaining parts will remain enforceable.

18.6. Assignment: We may assign our rights and obligations under these Terms to a third party. You are not permitted to transfer your Account or rights.

18.7. No Waiver: Failure to enforce any provision does not waive our right to enforce it later.